Uber Overview

Uber has found a strong product-market fit with its world-changing service, but we’re still inventing our business every day. We’re seeking site coordinators to help build a global network of in-person driver-partner support centers.

Uber’s driver-partners are our most important customers, and we’re building a best-in-class customer service experience for them. Uber Activation Centers (UACs) help new partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.

The Activation Center Coordinator is responsible for managing day-to-day operations of the Center, and leading a team of Representatives. In this role, you will lead Representatives by example on how best to build Uber’s relationship with partners, support their operational needs. and manage the day-to-day operations of the UAC.

RESPONSIBILITIES:

Support the Representatives as a subject matter expert on a per interaction basis

Handle escalations of more difficult support interactions

Work with the Activation Center Manager to build out schedules, record attendance, and aid in the general administration of Representatives. 

Train, coach, and guide Representatives to drive quality and efficiency metrics

Help with facility issues such as supplies, utilities, and branding

Improve processes on behalf of Representatives and partners

Actively contribute to the Uber Activation Center through project work

BACKGROUND:

Must have have a Bachelor’s degree with 1-3 years of relevant experience

Demonstrated background in solving complex customer problems

Customer support team management experience strongly preferred

Previous experience with customer support or experience with Zendesk is a nice bonus, but not required

A problem solver. You’re ready to tackle complex customer problems without hesitation.

A mentor. You're able to guide and coach your team to improve performance effectively.

Independant. You’re ready to manage a PSC while balancing multiple priorities.

Analytical. You use metrics and data to guide and drive your decisions.

PERKS:

Employees are given Uber credits every month

Opportunity to help shape the future of the Uber Activation Center at Uber.

The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.

Sharp, motivated co-workers in a fun office environment.